Shipping policy

Shipping Policy

Last Updated: September 2026

At [Store Name], we are committed to delivering your order safely and on time. We currently offer delivery across Pakistan through reliable courier partners.

1. Delivery Coverage

We deliver orders across Pakistan, including major cities and most serviceable areas in:

  • Punjab

  • Sindh

  • Khyber Pakhtunkhwa (KPK)

  • Balochistan

  • Islamabad

  • Azad Jammu & Kashmir (AJK)

  • Gilgit-Baltistan

Delivery to remote areas may require additional time depending on courier availability.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

3. Delivery Time

Estimated delivery time after dispatch:

  • Major Cities: 2–4 business days

  • Other Areas: 3–6 business days

  • Remote Areas: 5–8 business days

Delivery times are estimates and may vary because of weather, public holidays, courier delays, or other circumstances outside our control.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

You can pay the full order amount directly to the courier when your parcel is delivered.

Please keep the required amount ready to avoid delivery delays.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions or special delivery offers.

6. Order Confirmation

After placing your order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

For COD orders, we may require order confirmation before dispatch.

7. Order Tracking

Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, or email.

You can use the tracking information provided by the courier to check your shipment status.

8. Incorrect Address or Phone Number

Customers are responsible for providing a correct:

  • Name

  • Mobile number

  • Complete delivery address

  • City/Area

If incorrect information causes a failed delivery or return, additional shipping charges may apply before the order can be shipped again.

9. Delayed or Failed Delivery

Although we work with reliable courier partners, delivery may sometimes be delayed because of:

  • Weather conditions

  • Public holidays

  • Address issues

  • Customer unavailable at the time of delivery

  • Courier operational delays

  • Remote-area restrictions

If your parcel is delayed, please contact our customer support team with your order number.

10. Returned or Refused Orders

If a customer refuses to accept a confirmed COD order or is repeatedly unavailable for delivery, the parcel may be returned to us.

For a replacement or re-shipment, additional delivery charges may apply.

11. Damaged Package

If your parcel appears seriously damaged when delivered, please contact us as soon as possible and provide photographs/videos of the package and product.

We will review the issue according to our return and replacement policy.

12. Contact Us

If you have any questions about your order or delivery, please contact us:

WhatsApp: [Your WhatsApp Number]
Email: [Your Email Address]
Business Hours: [Your Business Hours]

Thank you for shopping with [Store Name].